Dear Brad, Martin, Niel, Felicia, Dave & Angela,
What a wonderful experience building with McLachlan’s has been. I am very happy to recommend you to anyone looking to build – they could not do better.
From my initial approach to your company, right through to completion, McLachlan’s should be congratulated on your very professional approach to all tasks, quality workmanship, superb communication, brilliant organization & efficiency and staff and sub-contractors who all took tremendous pride in their work. You have an amazing team.
I was particularly impressed with the manner in which you guided me through the process of building & payments. You gave me relevant information in a step by step manner, kept it simple and easy to follow, with a checklist method. The Suncorp account set up was excellent & easy to use. I felt that this approach should be used by all people in the construction industry.
Martin was a great help in finalizing my plans – he listened and remembered everything I had on my wish list, finalized drawings/plans incredibly quickly, followed through with attention to detail and delivered a house to suit me and my budget.
Niel was a delight to deal with in all aspects – pricing, product search, day to day communication, contract details etc. I really appreciated his guidance, care and attention to detail in relation to all the behind the scenes issues he dealt with, on my behalf. It was a seamless & stress free experience.
Felicia was my best friend in the day to day issues we needed to address – Variations, financials, follow ups. Again the attention to detail that Felicia displayed inspired confidence – she guided me with the gentlest hands.
And finally to my Site Supervisor, Dave McGinn. Well what can I say – he is obviously perfect !!
I really liked Dave’s approach – he also guided me with gentle hands. I knew that if I didn’t hear from him, all was well. He kept it all very simple, didn’t overload me with technical info unless I asked and did an incredible job of day to day organization – scheduling, orders, deliveries, sub-contractor liaison, follow up, quality control, site cleanliness & timelines.
As I said earlier, I was very impressed with the quality of all your sub-contractors. Their pride in their work is evident in a beautifully built house.
Happy & Prosperous New Year to you all in this “ Year of The Pig”