I must add that this is our 5th house we have built (1st with McLachlan) & therefore have experience dealing with builders & tradesmen.
I would also add that this building process has been the least stressful than any other of our houses we have built. From the very first time we met Jonathon Broadbent (sales rep) where we sat with him briefly & penciled a very rough drawing of our house. Then almost 12mths later we met again & he was able to produce, from his office our original drawing which was impressive (the care factor).
Originally we has 3 builders in mind but choice was made much easier when we visited display homes of the builders & found McLachlan display homes far superior in finishing than the other 2.
The most crucial thing we believe in is that when a problem arises ( & invariably there will be problems) how will the problem be dealt with & what solution is provided to best suit the owner & builder? McLachlan dealt with our problems in an extremely efficient manner. I was pleasantly surprised to even receive a call from Brad, when we had initial issues & he even met me on site on 2 separate occasions.
But with any house the end product is only as good as the subcontractors & further to that of the site director & we cant speak more highly of Dave McKittrick. We met Dave onsite prior to works being started & he explained everything to us. The most important being that we will have the opportunity to meet all subcontractors onsite prior to any works being conducted & to ensure all went smoothly. This, we believe was crucial to everything going as planned & that there were “no surprises”.
Naturally there were a few issues along the way, as there are always in building a house, but Dave was able to deal with these quickly and efficiently. It is important to note that all subcontractors & we do mean all, were easy to deal with, experts in their fields & what we believe is very important was there willingness to deal directly with the clients if need be (with Dave’s involvement of course).
In all we are extremely delighted with our McLachlan Homes home & have had many positive comments from my family & friends of our house. When asked is we would recommend McLachlan Homes the answer is a resounding yes.