Over our life span we have built four homes, three by building companies & one by a builder who designed his own styles of homes & worked for himself. This was an exciting time for us as we had a personal input to our requirements & the construction time was on schedule. The home that McLachlan Homes’s constructed for us gave us the same experience with the help of the salesman Terry Young. He understood what we were looking for & he was able to incorporate special features to our home to accommodate some of our existing furniture which would make those pieces stand out.
Before construction began & while waiting for the developer to finalize our stage in the estate, one thing that really stood out was the personal touch from Brad’s office our Customer Service person Nyree McFadzen. Keeping us up to date on the progress of the developer, all variations to our design , paint colors, tile selections, cabinets & the positioning / design of the water tank to accommodate our needs.
When we went to uptiles at Strathpine to choose the floor tiles their representative Helen Luxford really understood how to read the plans & what our needs were. Format Kitchens for our cabinets & vanities were able to give us exactly what we were looking for with some minor variations which Brad’s office handled quite openly. McLachlan Homes’s deals with very professional companies making these selections easier & less stressful.
When Construction was ready to begin we were given a program on the stage of the construction, estimated time frame for completion & an introduction to their site supervisor Dave McKittrick with whom we would be able to discuss any questions we may have during the construction process.
As the construction progressed & it came time to talk directly with the trades, Dave would arrange with us a time to meet these people so as they understood just what our expectations were. Before the completion Dave contacted us to walk through the final project to make sure everything was at the standards McLachlan Homes’s set & any variations were complete.
The time pasted quite quickly & before we knew it was time to be moving into our new home, just days before Christmas. After the McLachlan Homess’s Christmas break Dave called around to check that all is well & how we are settling in . We had found a few minor items over the Christmas break which Dave got right into & fixed immediately. The Building process was a little different this time as we were 85km away & not just around the corner, McLachlan Homes’s made this project ever so easy for us.